The income
tax department has launched a special electronic grievance redressal system
called ‘e-nivaran’ in order to fast track taxpayer grievances and ensure early
resolution of their complaints.
A separate
and dedicated window for grievance redressal has been launched recently in the
has been launched recently has been launched recently in the income tax
business application (TBA), the new smart electronic platform for the regular
operations of the department.
The facility
is called ‘e-nivaran’ (electronic solution and acts to integrate all online and
physical complaints gathered by the department at this platform which will be
monitored by the Assessing officer of the case upto the supervisory officers in
a paperless environment.
The new
system is called unified grievance management system and is acronymed ‘e-niravan’
The system not only records the origin of the grievance on the electronic
platform it works on but it also keeps tracking it till it reaches its logical
conclusion for final resolution “a-senior IT official said.
